RETURN AND CHANGE POLICY

In case of product change or return, the following applies:
If you have told us by phone at manesioti-shop.gr daily 9 a.m. – 2 p.m. if you want to change or return the product, we proceed to the corresponding process.

CHANGE:
Changes are made within 14 calendar days from the receipt of the products.

At the same time that you will receive the new products from us, then you make an exchange hand in hand with the Courier of ELTA, to which you deliver the products you want to return. As long as they are unbearable in their original packaging and generally do not have any alterations that did not exist when we sent it. There is no charge for this change process.

Shipping changes are made immediately by us, as long as the product is not in short supply.

In case of shortage, you can do one of the following:
refund request,
choose another product,
get a credit balance equal to the value of the products you return
to wait for the corresponding period of time to replenish the stock, if the technical conditions are met (availability of raw materials, staff licenses, etc.).

If you choose another product:

– If the new product is of greater value than your return, you pay the difference by cash on delivery (cash on delivery charge: 2 euros) or by bank deposit.

– If the new product is of lower value, we will send you a credit coupon for your future purchase.

All changes are made to the current price of the products.

money return

Any process of changing or returning products is done exclusively through ELTA Courier. We do not receive product returns in any other way.

In case of purchase from our site by cash on delivery method, which shipment is not received by the customer, we reserve our legal right to compensation for breach of this purchase agreement remotely.
In case of purchase from our site by bank deposit payment method, any costs are borne by the depositor / customer. In case we are charged an amount for transfer costs we reserve the right to cancel the purchase contract.